Workshops

Learn how we can help your organization thrive.

Track 21: Customer Service a Win-Win in the Workplace

Rate Your Customer Service

Poor Customer Service (Taboos)

• Not looking up when someone enters your office or approaches the front counter.

• Making excuses or deflecting complaints rather than owning or resolving them.

• Being rude and reactionary to a rude customer.

• Taking another phone call and not putting them on hold, to attend to the waiting customer.

• Referring the customer on the phone to the endless trail of departments that are not informed or helpful.

Excellent Customer Service (Tips)

• Validate the customer’s frustration first before direction is given.

• Always greet them warmly and friendly.

• Do not move them along to another unless all other options for a solution are tried first.

• Convince them that it is your goal to help them.

• Stay calm and don’t get hooked in emotionally if they are angry.